At CR Originals, streetwear isn't just about style: it's a form of expression. We design clothes with attitude, designed for those who forge their own path.
Frequently asked questions about our products
How should I wash and care for my products?
Washing and care instructions:
- Wash inside out
- Do not wash above 40°
- No bleach or whiteners
- Avoid harsh fabric softeners
- Do not use a dryer
- Iron inside out
If you take care of it, you'll enjoy it longer.
In any case, we provide washing and care instructions on the labels that come with the product.
What are the measurements for each size?
You can see the measurements for each size in the description of each product.
Do you carry out quality controls?
Yes, our goal is for the customer to be satisfied with their purchase, which is why we try to offer the best quality.
What do I do if the product I want is out of stock?
It's highly unlikely that any of our products will run out of stock, as we monitor each item, and if they do, we replenish them. You can email us at contactocr410@gmail.com or WhatsApp us at 631467739 , let us know exactly what product you need, and we'll try to restock it as soon as possible.
Do you have any discounted products?
Yes, we invite you to join the newsletter to stay up-to-date on new offers, discounts, and news from CR Originals.
Frequently asked questions about payment, shipping and returns
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. If this isn't the case, please let us know and we'll do everything possible to help you resolve the issue. Visit our Return Policy .
What are the shipping times?
It takes us between 1 and 3 business days to process an order, after which we'll ship it to you. You'll also need to factor in shipping time, which depends on your location. You can estimate it as follows:
● Spain: 2-4 business days
Do you offer free shipping?
Shipping costs vary depending on the recipient's address. Standard shipping is €2.99; if the order is over €60, shipping is free. The following locations in Valencia (Spain) have free shipping, even if the order is less than €60:
- Almácera
- Bonrepós i Mirambell
- Albalat dels Sorells
- Alboraya
- Tavernes Blanques
- Meliana
- Foios
- Benimaclet
- Benicalap
- Godella
- Burjassot
- Mislata
- Xirivella
- Patraix
- Manises
- Paterna
- The Cañada
- The Eliana
What do I do if I want to return a product?
If you want to return a product, follow the instructions for requesting a refund or visit our Return Policy for more information.
How can I report a problem with my order?
To report a problem with your order, please email us at contactocr410@gmail.com or WhatsApp us at 631467739 so we can resolve it as quickly as possible.
How long do I have to file a claim for a return/exchange?
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange. Visit our Return Policy for more information.
What if the product is damaged during shipping?
If the product is damaged during shipping, please contact us at contactocr410@gmail.com or WhatsApp us at 631467739 so we can resolve the issue as quickly as possible. Visit our Return Policy for more information.
How do I check the status of my order?
If I order more than one item, will they all be shipped together?
Yes, all the products you order come from the same branch.
I'm missing an item from my order, what do I do?
Don't worry, we'll check your entire order first. If it turns out an item hasn't been shipped, we'll send it to you within the next few days. You don't have to pay shipping costs. To let us know if an item is missing from your order or if you have any issues, please contact us by email at contactocr410@gmail.com or WhatsApp at 631467739 so we can resolve the issue as quickly as possible.
Can I cancel my order?
Yes, you can cancel your order before it is prepared for shipping.
Are your payments secure?
Yes, we have the best banks to make safer collections/payments.
Can I get an invoice?
Yes, to request an invoice, please contact us at contactocr410@gmail.com or WhatsApp 631467739 , providing us with your order number so we can send it to you.
Frequently asked questions about our customer service
Can I see your policies?
See all our policies .
How can I contact you?
To contact us, you can write to us at contactocr410@gmail.com or by WhatsApp at 631467739 .
How can I sign up and receive your emails?
To receive our emails and not miss any updates, please fill out the form in the footer.